eSIM Instruction & Rules
⚠️ Important Requirements
Before purchasing, please verify that your mobile device is carrier-unlocked and supports eSIM technology. eSIM profiles are single-use tokens. Do not delete or remove an active profile from your phone settings once it is installed, as it cannot be re-downloaded or transferred.
* Ensure you have a stable Wi-Fi connection during activation. Network profiles must be installed before arriving at your destination to guarantee immediate connectivity.
How to Buy and Activate eSIM
1. Top Up Your Balance
Add funds here. Click your profile icon and select "Add Fund" to use available payment methods.
2. Select Destination Country & Plan
Choose your destination country or region from the directory, then pick a data plan size and duration that suits your travel requirements.
3. Purchase Plan
Review your data allowance allocations and click "Buy Selected" to confirm your processing payment.
4. Install Profile
Once purchased, navigate to "Order History" and click "View Details". Scan the provided QR code using your phone's cellular settings menu, or manually copy-paste the SM-DP+ Address and Activation Code.
?️ Steps to Report Provisioning or Network Problems
If your profile fails to register data networks upon arrival, forward this info to support:
- Order ID: Provide the complete Order ID reference number alongside the generated eSIM ICCID string.
- Proof: Send screenshots of your phone’s network configuration settings showing cellular data mappings and APN profiles.
- Device Details: Note your mobile phone model name to help structural diagnostic debugging processes.
For further assistance with profile installations or provisioning errors, please contact our support team on WhatsApp.
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